Effective Date: January 7, 2026

    Office Connect (“Office Connect,” “we,” “us,” or “our”) provides customer communication support services. This includes receiving and responding to phone calls, SMS/text messages, and emails on behalf of Handyman Connection and its local locations (“Handyman Connection”).

    This Privacy Policy explains what personal information is collected, how it is used, and how it is shared.

    1) Important Notice About Our Role (Third-Party Service Provider)

    Office Connect is a third-party service provider. Communications and information submitted through our phone lines, SMS/text numbers, email, or web forms may be processed on behalf of Handyman Connection and shared with the Handyman Connection location that will handle your request.

    If you interact directly with Handyman Connection websites, apps, or services, Handyman Connection’s privacy practices may also apply. Handyman Connection

    2) Personal Information That May Be Collected

    Depending on how you contact us, the following information may be collected:

    A. Information you provide

    • Contact details: name, phone number, email address, address, zip code
    • Service request details: type of repair, photos you send, preferred schedule, notes you provide
    • Communication content: call notes, emails, and text message content
    • Customer support details: appointment details, estimates requested, service history details provided to us

    B. Information collected automatically (website and systems)

    • Device and usage data: IP address, browser type, pages visited, date/time stamps
    • Cookies and similar technologies: if used on our website for basic functionality or analytics

    C. Call and message records

    • Call metadata: date/time, call duration, and routing information
    • Call recordings/monitoring: calls may be monitored or recorded for quality assurance and training, where permitted by law and where notice is provided
    • SMS records: opt-in status, opt-out status, timestamps, and message delivery information

    3) How the Collected Information Is Used

    Collected information may be used for the following purposes:

    • Requests and inquiries may be received, documented, and routed to the appropriate Handyman Connection location
    • Appointments and follow-ups may be scheduled or coordinated
    • Customer support may be provided, including responding to calls, SMS, and emails
    • Quality assurance, training, and internal recordkeeping may be performed
    • Fraud prevention, security, and compliance with legal obligations may be supported

    4) How Information Is Shared

    Personal information may be shared only as described below:

    A. With Handyman Connection (our client)

    Information may be shared with Handyman Connection and its local locations so your request can be handled and services can be delivered.

    B. With service providers (vendors)

    Information may be processed by vendors that help us operate our services (such as phone, SMS, email, hosting, and CRM providers). These vendors are expected to use the information only to provide services to us and to protect it.

    C. For legal and safety reasons

    Information may be disclosed if required to comply with law, respond to lawful requests, protect rights and safety, or prevent fraud.

    D. No selling of personal information

    Personal information is not sold by Office Connect.

    5) SMS/Text Messaging and Mobile Opt-In Information

    If you choose to communicate with us by SMS/text, message content and basic delivery information may be collected and stored to support customer service and recordkeeping.

    No mobile opt-in or text message consent will be shared with third parties or affiliates.

    Text message consent is used only to communicate about your request and provide customer support. Service providers that help deliver messages (such as texting platforms and carriers) may process message data only to provide delivery services and are not permitted to use your consent for their own purposes.

    You may opt out at any time by replying STOP (or by following the opt-out instructions provided in messages). After opt-out, messages will no longer be sent except where permitted for transactional or confirmation purposes.

    6) Your Choices and Requests

    Depending on your location, you may request:

    • Access to certain personal information held by us
    • Corrections to inaccurate information
    • Deletion of certain information, subject to legal and operational exceptions

    Requests may be submitted using the contact method listed below.

    7) Data Retention

    Personal information is retained only as long as needed for business purposes, customer support, contractual obligations with Handyman Connection, and legal compliance. After that, it is deleted or de-identified when feasible.

    8) Data Security

    Reasonable administrative, technical, and physical safeguards are used to protect personal information. No system can be guaranteed to be 100% secure, and risk cannot be fully eliminated.

    9) Children’s Privacy

    Services are not intended for children under 13, and personal information from children under 13 is not knowingly collected.

    10) Changes to This Privacy Policy

    This Privacy Policy may be updated from time to time. Updates will be posted on this page with a new effective date.

    11) Contact Us

    To contact Office Connect about this Privacy Policy or privacy requests:

    • Company: Brigolia Corporation
    • Email: support@officeconnectsolution.com or oc-support@handymanconnection.com
    • Phone: 650-695-1400
    • Mailing Address: 662 Princeton Drive, Sunnyvale, CA, 94087